Palette Privacy Policy

Summary of Key Points

This privacy notice for Blank Labs LLC ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("services"), including when you download and use our mobile application (Palette).

What Information Do We Collect?

Personal information you disclose to us: We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the services, or otherwise when you contact us.

Sensitive information: Some of the information may be considered "special" or "sensitive" in certain jurisdictions. When necessary, with your consent or as otherwise permitted by applicable law, we process sensitive personal information such as photos you provide for color analysis features.

Payment data: We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is stored by Apple's App Store.

Application data: If you use our application, we may also collect the following information if you choose to provide us with access or permission: mobile device access (we may request access to certain features from your mobile device, including your camera and photo library); push notifications.

Information automatically collected: We automatically collect certain information when you visit, use, or navigate the services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our services, and other technical information.

How Do We Process Your Information?

We process your information to provide, improve, and administer our services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our services, including: to facilitate account creation and authentication; to deliver services to the user; to respond to user inquiries and offer support; to send administrative information; to fulfill and manage your orders; to request feedback; to send you marketing and promotional communications (with your consent); to deliver targeted advertising; to protect our services; to identify usage trends; to save or protect an individual's vital interest.

When and With Whom Do We Share Your Personal Information?

We may share information in specific situations and with specific categories of third parties including: data analytics services and cloud computing services.

We also may need to share your personal information in the following situations: business transfers (we may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company).

Is Your Information Transferred Internationally?

Our servers are located in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information in the United States and other countries.

How Long Do We Keep Your Information?

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How Do We Keep Your Information Safe?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Do We Collect Information From Minors?

We do not knowingly collect data from or market to children under 18 years of age. By using the services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the services.

What Are Your Privacy Rights?

Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us.

If you have questions or comments about your privacy rights, you may email us at [email protected].

Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.

United States Residents Privacy Rights

If you are a resident of California, Connecticut, Colorado, Utah or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information.

Conversation Data Collection and Usage

In our ongoing efforts to improve Palette and provide a superior user experience, we may collect and analyze data from conversations conducted within the app. The collected conversation data will be used exclusively for the purposes of improving app functionalities, such as enhancing user interaction, refining our AI algorithms, and developing new features that benefit our users.

We ensure that the use of conversation data is conducted with the utmost respect for user privacy and confidentiality. Measures are in place to ensure that data analysis respects the privacy and integrity of our users' conversations.

Do We Make Updates to This Notice?

We may update this privacy notice from time to time. The updated version will be indicated by an updated "last updated" date at the top of this privacy notice. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.

How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at [email protected] or contact us by post at: Blank Labs LLC, California, United States.

How Can You Review, Update, or Delete the Data We Collect From You?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact us at [email protected].